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Terms And Conditions

We have tried to keep the language simple so that you can understand them easily.

They are important as they cover the part we are responsible for and the part you are responsible for.

1.DEFINITIONS

WE ARE NOT COMMON CARRIERS AND ACCEPT NO LIABILITY AS SUCH.

We reserve the right to refuse any quote for the carriage of goods for any particular person and for carriage of any goods or classes of goods at our discretion.

2.YOUR OBLIGATIONS AND WARRANTIES

3.YOUR RESPONSIBILITIES

4.MODE OF CARRIAGE

We shall be entitled to carry the Goods by any reasonable route, (Considering all the circumstances including the nature and destination of any Goods being carried on the vehicle) and by any reasonable means.

5.SUBCONTRACTORS

We may use a Subcontractor or Subcontractors to undertake the whole or any part of the removal Services. If we do so, we will continue to be responsible to you for the performance of the services.

6.CHANGES AND CANCELLATIONS

We have a 24-hour cancellation policy. Once your move is booked a space is reserved with our staff and routes for trucks are determined. This policy is to compensate movers for any loss occurred due to late cancellation.

If you give us atleast 24 hours notice before the booked start time of the job for any Changes or Cancellations, no fees apply. If you cancel within 24 hours, we will charge booking fee plus 30-minute booked rate. Any cancellations must be notified in writing.

7.CHARGES

2 hour minimum!

After 2 hours. We charge according to half an hour the second half hour.

We don’t charge extra upto 25 kms from our base(Nunawading). (half an hour will be charged if its more than above mentioned distance)

8.PAYMENTS

We must be paid full at the end of the job.

Our “Working Time” does not finish until our trucks are packed back to original condition and the driver has been paid in full.

We take Cash, Visa or MasterCard at the job completion.

9.DELIVERY

We shall not be bound to deliver the Goods except to You or a person authorised in writing by You to receive the Goods. If We cannot deliver the Goods either because there is no authorised person to receive Goods on Our arrival, or for any other reason beyond Our control, we will be entitled to unload the Goods into a warehouse, and will be entitled to charge an additional amount for storage and re-delivery of the Goods. If this happens, we will do our best to contact you to resolve the Issue.

10.INSURANCE

Whilst we carry all forms professional insurances such as Public Liability Insurance and Transit Insurance, it is important that each customer recognise the limited liability and take the relevant insurance to cover their specific concerns. You may of course arrange insurance with an insurer of your choice. Rocco Movers is by law not permitted to provide you, the customer with insurance or specific advice on insurance.

11.DAMAGES AND OUR GUARANTEE

No claims will be accepted for any damage discovered after we have left the move.

12.EXCEPTIONS DUE TO UNCONTROLLABLE CONDITIONS

Some situations are out of our control such as: –